Customer Support
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Have a question about your order, shipping, returns or how to use your fire blanket? Send us a message and our support team will get back to you as soon as possible.
Order Support
Questions about your order, delivery status or tracking information.
Shipping Help
Need help with delivery times, shipping updates or address details?
Returns & Guarantee
We are here to help with returns, refunds and our money-back guarantee.
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Frequently Asked Questions
Find quick answers about orders, shipping, returns and fire blanket use before contacting our support team.
How long does shipping take?
Shipping times may vary depending on your location. Once your order is processed, you will receive tracking information so you can follow your delivery.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking link by email. Please allow some time for the tracking information to update.
What should I do if I entered the wrong address?
Contact us as soon as possible with your order number and the correct shipping address. If the order has not yet been processed, we will do our best to update it.
Can I return my order?
If you are not satisfied with your purchase, contact us within the return period and our team will guide you through the return or refund process.
Where can I use the fire blanket?
The fire blanket is suitable for small, contained fires in areas such as the kitchen, BBQ area, car, garage, camper or RV. Always prioritize your safety and call emergency services if the fire spreads.
How do I use the fire blanket?
Pull the release tabs, hold the blanket by the corners, carefully place it over the flames to cut off oxygen, and leave it covered until completely cool.
Still have a question?
Send us a message using the contact form above and our support team will get back to you as soon as possible.