30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

If you are not satisfied with your TopFireProtect fire blanket, please contact us within 30 days of receiving your order.

How to Request a Return

To request a return, please email us with your order details before sending anything back.

• Contact us at info@topfireprotect.com.
• Include your order number and the email used at checkout.
• Briefly explain the reason for your return request.
• Wait for our return instructions before shipping the item back.

Return Conditions

Returned items should be in their original condition whenever possible.

Products that have been heavily used, damaged after delivery, or returned without prior approval may not qualify for a full refund.

Refund Processing

Once your return is received and inspected, we will notify you about the status of your refund.

If approved, your refund will be processed back to your original payment method. Please note that banks and payment providers may take several business days to reflect the refund.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us as soon as possible.

Include photos of the product, packaging, and your order details so we can review the issue quickly.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item is damaged, defective, or incorrect due to an error on our side.

We recommend using a trackable shipping service when returning items.